Job Summary
Alert1 Medical Alert Systems is now hiring for a “Fully Remote,” entry level Customer Service position.
Full and Part Time positions are available after a paid, “full-time” training period.
This is a challenging but rewarding job as we are in the business of saving lives.
If you can devote your time to being on the phone in a quiet, undistracted home environment and enjoy talking to people and helping them, then we would love for you to join our team.
Applicants must reside in Pennsylvania and complete a Skills Assessment Test.
To apply:
- Please submit your most recent resume and include your personal email address so we can send you a link to complete the Skills Assessment.
- Based on your resume and test results, we may contact you for a virtual interview.
Requirements for the successful candidate:
- Excellent communicator with superior people skills.
- Strong phone skills, including active listening, empathy, problem-solving, and communication.
- Will be trained to handle incoming calls for updating members’ account information; handle billing issues, including collections; answer or address questions, complaints, or concerns; provide cancellation instructions; and assist with troubleshooting equipment and testing devices.
- Accurately follow company protocols, procedures, processes, and policies.
- Dedicated, disciplined, and determined to be successful in a work-at-home position where adherence to phone queues and attendance is extremely important.
- Candidates can choose to use their own laptop and head set or company will provide if needed.
Please note: Customer Service does not receive any emergency calls to dispatch service.
Job Types: Full-time, Part-time
Pay: From $13.75 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- Remote
Work Location: Remote
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