Medical Support Assistant (Call Center) Internal Candidates
Location: Lewiston Maine
Description: Department of Veterans Affairs is presently looking of Medical Support Assistant (Call Center) Internal Candidates right now, this vacancy will be placed in Maine. More complete informations about this vacancy opportunity kindly read the description below. Lewiston, ME United States
Duties:
Your salary and grade will be determined by the Prof! essional Standards Board (PSB). The PSB is a peer review process. The PSB will review your individual qualifications, education, professional training/internship(s) and professional experience to determine the most appropriate salary and grade based on your individual accomplishments. The grade range for this position, to be determined by the PSB, is GS-3 to GS-5.
The incumbent performs a wide variety of administrative duties necessary to support the daily operations of the Primary Care Service Line at the VA Maine Health Care System's Lewiston Community-Based Outpatient Clinic (CBOC), including:
Screening phone calls, determining which ones can be handled personally, directing calls to the triage nurse or other appropriate staff Responding to requests for appointment cancellations or changes Acting as a patient advocate, resolving patient needs to the best of his/her ability Responding to information requests within applicable guidelines (i.e. HIPPA) Schedulin! g patient appointments and verifying provider requests Updatin! g patient demographic and insurance data through a computerized records system All other duties as necessary
WORK SCHEDULE: Monday through Friday, 8:00AM to 4:30PM
***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED***
Summary
To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. Become a part of the VA Maine Health Care System!
The VA Maine Health Care System is seeking a Medical Support Assistant (Call Center) Internal Candidates to perform clerical and administrative duties for the Primary Care Service Line . We are an employer of choice that is the center of excellence in patient care, education and research. We value Integrity, Commitment, Advocacy, Respect and Excellence . Go to http://www.va.gov/ for more information on the Department of Veterans Affairs.
Qualifications & ! Evaluations
QUALIFICATION REQUIREMENTS:
The basic requirements for employment as a Medical Support Assistant are prescribed by statute in VA Handbook 5005/53, Part II, Appendix G45. To qualify for appointment as a Medical Support Assistant in Veterans Health Administration, applicants must have the following education and/or experience:
EDUCATION: Completion of one full-time academic year of education above the high school level. (If using education to qualify, unofficial transcripts are required)
OR
EXPERIENCE: Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform this position.
OR
COMBINING EDUCATION AND EXPERIENCE: Combinations of post-secondary education and experience are qualifying for this position.
APPLICANTS MEETING THE QUALIFICATION STANDARDS WILL BE EVALUATED ON THE FOLLOWING KNOWEDGE, SKILL! S AND ABILITIES:
1. Ability to meet, communicate and interact with ! individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain records systems.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Your résumé and/or supporting documentation will be reviewed. Please follow all instructions carefully. Errors or omissions may affect your consideration for employment.
Benefits & Other Info
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition! to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp .
How to Apply
To apply for this position, you must provide a complete application (See "Required Documents" section below). The complete Application package must be submitted by 11:59 PM (EST) on Sunday, October 06, 2013 .
To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account. Be sure to upload the required documents before you submit your application. Please ensure you click the Submit My Answers button at the end of the process. Mailed/emailed applications will not be accepted.
Note : To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (! https://my.usajobs.gov/Login.aspx ), select Application Status and cli! ck on the more information link under the application status for this position.
If you cannot apply online: Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire . Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf . Fax the completed 1203FX form along with all supporting documents to (478)757-3144. Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission. Keep a copy of your fax receipt in case verification is needed.
To fax supporting documents you are unable to upload: Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 763805 . You must use this fax cover sheet in order for your documents to be matched with your online application. Fax your documents to (478)757-3144 .
More Info
Lewiston!
ME
2013-08-23T21:20:07.957867
335244200
Excepted Service Permanent
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
GS
40706
24933
9
VATA
Veterans Affairs, Vet! erans Health Administration
None
EEO Policy Statement:
https://help.usajobs.gov/index.php/EEO_Policy_Statement
Reasonable Accommodation Policy Statement:
https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement
Veterans Information:
https://help.usajobs.gov/index.php/Veterans_Information
Legal and Regulatory Guidance:
https://help.usajobs.gov/index.php/Legal_and_Regulatory_Guidance
This position is in the Excepted Service and does not confer competitive status.
Per Year
VHA-402-12-TLR-763805
The following documents are required:
Résumé. VA Form 10-2850c, located at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf Responses to the questionnaire. Copy of your transcript (if you are using education to qualify).
If current or former Federal employee, a copy of your most recent SF 50. The SF 50 must indicate proof of status (for example, you were a career or career-conditional employee) and sh! ould identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). Please do not provide an Incentive Award SF 50 as it does not reflect required information. Any other documents required by the checklist .
1-Full-Time
0679-Medical Support Assistance
Active
https://ApplicationManager.gov/Login.aspx?VacancyID=763805&CheckStatus=Y
15317-Permanent
2013-10-01T02:52:12.032643
VHA-402-12-TLR-763805
After we receive your complete application package (including all required documents), your qualifications will be reviewed. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. Based on the review of your qualifications, you may be referred to the hiring manager for further consideration and a possible interview.
15513-Status Candidates (Merit Promotion and VEOA Eligibles)
- .
If you were eligible to this vacancy, ! please email us your resume, with salary requirements and a resume to D! epartment of Veterans Affairs.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Thu, 03 Oct 2013 13:09:18 GMT
Apply Medical Support Assistant (Call Center) Internal Candidates Here